What You Should Know About Telephone Counseling Therapy (And Who it’s Good For)

Updated January 31, 2023by ReGain Editorial Team


If you’ve been putting off taking care of your mental health-related needs because you don’t have time to make an appointment, let alone visit a therapist’s office. Luckily, there are still alternative options to take care of these important needs. Today’s options for taking part in therapy sessions have gone digital, and mental health clients have more options than ever before for taking part in distance therapy.

Many people realize the concept of attending therapy counseling sessions online. Another popular component of online therapy (also known as distance therapy) is telephone counseling services. This article discusses how free telephone hotline and subscription-based phone counseling services are closing the therapy gap for today’s mental health clients.

Who Provides Free Telephone Counseling Services?

Wondering If Telephone Counseling Is The Right For You?

You might wonder “who provides telephone counseling services or where to find telephone counseling jobs. There are several ways that clients seeking phone support can get telephone counseling services. Free telephone counseling services are often provided by national hotlines and other public service organizations.

An example of two well-known free phone counseling hotlines are those operated by the National Suicide Hotline Lifeline that provides advice, resource, and referral for troubled users. Another popular example is the Domestic Violence Hotline that provides support, resources, and referrals for domestic violence victims and abuse survivors.

The National Suicide Lifeline and the Domestic Violence Hotline provide critical services to individuals in crisis who aren’t sure of what next steps to take and may feel like they have nowhere else to turn. They staff these public service hotlines with expert support professionals 24 hours a day proficient at providing mental health-related advice and referral for people who are experiencing a crisis.

National support hotlines and crisis hotlines are typically available by phone 24 hours a day.

Popular online counseling services that provide free listeners and expert coaches are 7 Cups of Tea and similar services that provide free 24-hour online support for people in crisis who need a helping hand.

Counseling services by phone are typically available anywhere you have a phone connection at any time of day or night. A quick Google search can help professionals find telephone counseling jobs.

Subscription-Based Phone Counseling and Therapy

Another option for getting telephone counseling is to use a subscription-based online therapy service. You may have already heard of popular online therapy services like BetterHelp.com and ReGain.US

The fees charged for subscription-based therapy are substantially lower than traditional in-office therapy sessions. For example, in the United States, in-office therapy sessions typically range from $65.00 an hour to as high as $200.00 an hour. The rate is generally on the higher end of the spectrum for specialized sessions or in cities and states with high costs-of-living.

Locations that customarily have higher costs of living that transfer that costs into therapy bills through reasonable and customary therapy fees. Online therapy sessions are substantially less than in-office therapy and range from $35.00 a week to $99.00 a week for unlimited messaging sessions with licensed and board-certified sessions.

When you compare the time spent in online therapy to the cost of in-office therapy, the financial benefits are obvious. Time savings are clear, as appointments are available twenty-four hours a day. Cost savings are clear in weekly payments and savings on gas and other expenses that relate to an in-office therapy commute.

While some benefits of phone counseling and online therapy are apparent, there has been some debate about whether phone counseling or online therapy sessions can standalone or if a combination of in-office therapy with online solutions will yield the best results.

There is a difference in the level of guidance and support that coaching and niche-based experts can provide, versus the services that licensed professionals can provide through distance therapy.

Understanding Distance Therapy

Distance therapy is a therapy that involves virtual contact to get services like counseling and other telehealth services in a virtual contact environment instead of the usual in-person contact. Phone counseling is one form of virtual contact therapy for mental health clients and licensed therapy providers to engage in virtual counseling sessions. Other forms of distance therapy include audio sessions via therapy platform or phone, SMS messaging, and video chat.

Typical distance therapy sessions can last anywhere from fifteen minutes to one-hour sessions. The number of sessions and the duration of sessions are up to the discretion of the client and the therapist. Distance therapy sessions are highly flexible, with board-certified therapists available online and by phone24 hours a day. This makes scheduling phone therapy sessions a breeze for clients who keep odd hours or who work non-traditional shifts.

Phone counselors intend telephone therapy services to act as non-emergency services only. People are in the midst of dangerous situations, having suicidal thoughts or in danger of other types of imminent harm should contact their local authorities or visit their local emergency room to get immediate support.

Who is Distance Therapy Good For?

Now that you understand that distance therapy isn’t intended for emergency use, you may wonder who distance therapy can benefit.

Individuals in Crisis

People who are feeling emotionally overwhelmed and aren’t sure where to turn often reach out to free or subscription-based counseling services to get support. Most times, people are just looking for another point of view or human contact with another person to reassure them they can resolve the issues that are facing.

Individuals use free phone counseling and subscription-based therapy to gain insights into personal behaviors, relationships, and to learn about other support options and services that they can use to mitigate their mental health-related issues.

People who are suffering from anxiety, depression, post-traumatic stress disorder (PTSD), and other chronic mental health-related conditions often reach out for phone support during times of crisis, confusion, or overwhelm to get advice or reminders on how to regain their composure in-between therapy sessions or other medical appointments.

Dating and Married Couples

Wondering If Telephone Counseling Is The Right For You?

As individuals, couples can contact phone therapists to have sessions that help them keep their lives and their relationships on track.

Today’s couples don’t have to leave home to learn how to deal with the stress of heated arguments, financial disagreements, or to learn better communication skills. Thanks to distance therapy options like telephone counseling therapy, couples can get support from the comfort of their own homes for solving everyday life and relationship challenges.

Families in Distress

Many people don’t think of families as the first thought when it comes to phone therapy or online therapy. Today’s distributed families can now login or call into online therapy platforms and gain professional advice and insight into family issues and learn how to resolve family dramas from afar.

Families can now call in (or login) using conference-based audio, video, and phone systems to connect with relatives across the country and solve great family dramas – in a healthy way. 

Counselor Reviews

“Sessions with Natalie are very insightful and give practical advice on implementing new habits and changes. Be prepared to engage and be challenged to think in a different way. I know that my partner and I can already see improvements in our relationship and feel more positive about working through our issues together.”

“Dr Bown has made significant impact in our lives and She is always giving honest advice and we feel she genuinely cares about our family. She is a valued treasure that we are grateful for in our lives :)”

Final Thoughts

Now that you understand the basics of how telephone counseling services work feel more confident when deciding to pick up the phone and reach out for help. Remember that you are not alone, and online phone counseling sessions aren’t always limited by income. There are options for free and reduced cost phone counseling sessions online. A quick Google search will probably yield the best results.

For those seeking subscription-based counseling services for ongoing sessions, leading therapy providers for individual and relationship therapy like ReGain.US offer reasonable and affordable therapy options that start as low as $40.00 per week for unlimited sessions. Unlimited therapy options provide real-time communication with licensed and board-certified therapists via email, chat, SMS messaging, and video options.

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