Frequently asked questions

Regain is an online relationship counseling platform. We change the way people get help facing relationship challenges by providing convenient, discreet and affordable access to a licensed therapist. Regain makes professional counseling available anytime, anywhere, through a computer, tablet or smartphone. Regain may be used by individuals or couples seeking counseling for relationship or marital issues.
Facing relationship obstacles alone can be daunting, and circumstances such as location and scheduling may make it difficult for you or your partner to receive the help you need. Support and guidance from a licensed professional have been shown to have a positive impact on the lives of individuals and couples. Therefore, we created Regain so anyone can have access to convenient, discreet, and affordable professional help for their relationships.
Counselors at Regain are licensed, trained, experienced, and accredited psychologists (PhD / PsyD), licensed marriage and family therapists (LMFT), licensed clinical social workers (LCSW), or licensed professional counselors (LPC or LPCC). All of them have a Masters Degree or a Doctoral Degree in their field. They have been certified by their state's professional board after successfully completing the necessary education, exams, training and practice. While their experience, expertise and background vary, they all possess at least 3 years and 2,000 hours of hands-on experience. Our counselors on Regain also have a specific interest and expertise in relationship counseling, and are happy to work with individuals or couples.
After you sign up, we will match you to a licensed counselor who best fits your objectives, preferences, and the type of issues you are dealing with. Different counselors have different approaches and areas of focus so it's important to find the right person who can achieve the best results for you. We have found that we are able to provide a successful match most of the time. However, if you started the process and you feel it isn't a good fit, you may elect to switch to a different counselor.
Regain may be right for you if you're looking to improve the quality of your relationship and your life. If there is anything that interferes with your happiness in a relationship or prevents you from achieving your relationship goals, we may be able to help.

  • Regain is not the right solution for you if any of the following is true:
  • You have thoughts of hurting yourself, your partner, or others
  • You are a minor or you are under the care of a legal guardian
  • You are in an urgent crisis or an emergency situation
  • You have been diagnosed with a severe mental illness, or if you have been advised to be in psychological supervision or psychiatric care
  • You were required to undergo therapy or counseling either by a court order or by any other authority
  • You are in a physically abusive relationship, or are concerned for your safety in the relationship
  • You do not have a device that can connect to the Internet or you do not have a reliable Internet connection.
When you sign up we do not ask you for your full name or contact information. You may pick any "nick name" which will identify you in the system. When you decide to start the counseling process, we will request emergency contact information which is kept safe in our system, but can be accessed by your counselor if he or she believes that you or someone else might be in danger.
The professionals who work through Regain are licensed and credentialed therapists who were certified by their state's board to provide therapy and counseling. However, while the service may have similar benefits, it's not able to substitute traditional face-to-face therapy in every case. Please note that your counselor won't be able to make an official diagnosis, fulfill any court order, or prescribe medication.
No. Coaching is typically done by people who may have some skills in certain areas, but have no formal expertise, training and certification in providing counseling. Coaching also typically focuses on different objectives than counseling.
You and your counselor will get a dedicated "room", which will be your private and secure place to communicate. Your partner will be invited to this room as well if you decide to try online counseling together. This room is open 24/7. You can enter it at any time, from any Internet-connected device wherever your are. In this room, you will write about yourself, the things going on in your relationship, ask questions, and discuss the issues that trouble you. Your counselor will login to the same room, read your messages and respond with feedback, insights, and guidance. Your counselor will help you learn about the issues that hold you back and prepare you to move forward. This ongoing one-on-one dialog is the basis of your work with your counselor. If you choose to try e-counseling on Regain with your partner (either at the start of counseling, or if you choose to invite them later), your dialogue would be between all three of you: you, your partner, and your counselor. Together you will work towards making a positive change in your relationship and accomplishing your goals.
Please note that the conversation between you and your counselor is not in real-time and doesn't require scheduling. Instead, you can choose to write or respond to your counselor at any time that works for you. You will get a notification when your counselor has responded to you.

The speed of the counselor's response and the frequency of the sessions varies based on the interaction between you and your counselor. Some people prefer to have short, frequent interactions during the week, while others may prefer to have long, thorough, and less frequent sessions. Your usage patterns are also likely to change over time. You may use the service extensively during time of great need and then use it less frequently at other times. Your counselor will try to accommodate your changing needs in a timely manner.
Yes. You can log in to your Regain account and read all the counselor's messages to you. This may help you in reflecting and remembering some of the guidance and input that you have received. This is one of the main advantages of e-counseling for your relationship, marriage, etc.
This depends on your needs and varies a lot from one person to another. Some subscribers feel they get most of the value after just a few weeks, and see a positive improvement in their relationship. Others however prefer to stick to the program for an extended period of time, to continue improving their relationship.
You are not limited in the number of messages ("sessions") can have with your counselor. This also applies if both you and your partner use Regain to message your counselor. The frequency of your sessions would vary based on your availability, and the interaction between you and your counselor, and potentially your partner. For example, some people have 3-4 short interactions every week, while some folks may prefer to have one very long and thorough session. Your usage patterns are also likely to change over time. You may use the service extensively during time of great need and then use it sparsely at other times. Your counselor will try to accommodate your changing needs in a timely manner.
You can use Regain from any device that has a Web browser. It can be a computer, tablet, or smartphone. There is no special hardware required and you don't need to install any software.
The service is provided by independent providers who work directly with you. These relationship counselors are not employees of Regain and the site doesn't oversee them professionally. Our mission is to build, maintain, and support a platform that lets couples, individuals, and counselors communicate effectively, and to facilitate this channel so they can get the most out of their interaction.
We take securing your privacy and confidentiality seriously at Regain. We have built and perfected state-of-the-art technology and infrastructure with one thing in mind: protecting your privacy and safeguarding the information you provide to your counselor and to us. Our confidentiality and security standards are by far more advanced than what is required by law or regulations to ensure that you can feel safe and comfortable.

Some specifics on how we protect your privacy:
  • You don't need to identify yourself (see more about confidentiality here).
  • Any communication between you and your counselor is protected by strict state and federal laws.
  • We don't cooperate or work directly with any insurance companies or employers, so nothing needs to be shared, reported or filed with them.
  • You can at any time click the "Shred" button next to each message that you've sent so it will no longer show in your account.
  • All the messages between you and your counselor are secured and encrypted by banking-grade 256 bit encryption.
  • Our servers are hosted in an "A Grade" facility, ensuring the best-in-class security and protection.
  • Our browsing encryption system (SSL) follows modern best practices and is rated A+, providing world class online security and encryption.
  • Our databases are encrypted and scrambled so they essentially become useless in the highly unlikely event that they are being stolen or inappropriately used.
When you sign up for Regain we do not ask you for your full name or contact information. You may pick any "nickname" which will identify you in our system.
Cancelling your subscription can be easily done online. Just click your name at the top right corner of the page, click "My Account" and then click the "Change Plan" link. You would then select the "Quit counseling" and continue until your subscription cancellation has been confirmed.
You may invite your partner during your initial signup on Regain, or you may invite them to join in counseling later in your subscription. During the initial questionnaire for signing up on Regain and getting matched to a counselor, we offer the option to invite your partner right away. Just follow those prompts, and you're good to go!

If you'd like to invite your partner after you've already been matched to your counselor, or started counseling, you may do so by clicking "Invite Partner" option at the top of your screen. You will be asked to provide your partner's email and phone number so we can send them an invitation link specific to you. From there, just follow the prompts to start couple counseling on Regain.

Please note that our system does not currently support 3 way live sessions (phone, video), so both partners should be in the same location to utilize these features.

Interested in couples or individual counseling?

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