Frequently asked questions
Regain is not the right solution for you if any of the following is true:
- You are a minor or you are under the care of a legal guardian
- You are in an urgent crisis or an emergency situation
- You were required to undergo therapy either by a court order or by any other authority
- You are in a physically abusive relationship, or are concerned for your safety in the relationship
- You do not have a device that can connect to the Internet or you do not have a reliable Internet connection
If you'd like to invite your partner after you've already been matched to your therapist, or started therapy, you may do so by clicking "Invite Partner" option at the top of your screen. You will be asked to provide your partner's email and phone number so we can send them an invitation link specific to you. From there, just follow the prompts to start couple therapy on Regain.
Please note that all written communication is visible to both users on the account as well as the therapist.
Please note that all written communication is visible to both users on the account as well as the therapist.
Generally, the therapist will keep what you tell them confidential, but there are limited exceptions. For example, if you threaten grave harm to yourself or to an identifiable victim the therapist is required to report this information to relevant authorities. Before starting therapy, please discuss with your therapist their legal obligations to confidentiality if you have any concerns or questions.
For more information about how BetterHelp protects your therapist interactions, please review our Privacy Policy.
The information that you share is also protected by data privacy laws, for more information see our Privacy Policy. Here are some things that might be helpful to know:
- We have built state-of-the-art technology, operations, and infrastructure with the goal of protecting your privacy and safeguarding the information you provide
- You can always select the "Remove Message" button to remove messages that you’ve sent to your therapist.
- All the messages between you and your therapist are secured and encrypted by banking-grade 256-bit encryption.
- Our servers are distributed across multiple Tier 4- AWS Data Centers for optimal security and protection.
- Our Platform is HITRUST Risk-based, 2-year (r2) Certified.
- Our browsing encryption system (SSL) follows modern best practices.
- Our databases are encrypted and scrambled so they essentially become useless in the unlikely event that they are stolen or compromised.
- We don't work with any insurance companies so nothing needs to be shared, reported or filed with them.
The speed of the therapist's response and the frequency of the sessions varies based on the interaction between you and your therapist. Some people prefer to have short, frequent interactions during the week, while others may prefer to have long, thorough, and less frequent sessions. Your usage patterns are also likely to change over time. You may use the service extensively during time of great need and then use it less frequently at other times. Your therapist will try to accommodate your changing needs in a timely manner.
For additional information about how BetterHelp helps protect your privacy, please review our Privacy Policy.