Consumer Health Data Privacy Policy
This Consumer Health Data Privacy Policy supplements our Privacy Policy and applies to personal information defined as “consumer health data” under applicable laws, including Washington's My Health My Data Act (MHMDA), and the Nevada Health Data Privacy Act (NHDPA). Capitalized terms not defined in this policy have the meanings set forth in the Privacy Policy.
Consumer Health Data We Collect
As explained in Section 1 of our Privacy Policy, the data we collect depends on how you use the Platform. Consumer health data is defined broadly, so many categories of data we collect may also be considered consumer health data. Data we collect can fall under the following specific categories of consumer health data:
- Individual health conditions, treatment, diseases, or diagnosis;
- Social, psychological, behavioral, and medical interventions;
- Health-related surgeries or procedures;
- Use or purchase of prescribed medication;
- Bodily functions, vital signs, symptoms, or measurements of health information;
- Diagnoses or diagnostic testing, treatment, or medication;
- Gender-affirming care information;
- Reproductive or sexual health information;
- Data that identifies you seeking health care services; or
- Any inferences of the above categories of health data derived or extrapolated from non-health information.
You can find more information about our purposes for collecting data, including how we use data, in Section 1 of our Privacy Policy.
Sources of Consumer Health Data
As explained in Section 1 of our Privacy Policy, the data we collect depends on how you use the Platform. Consumer health data is defined broadly, so many categories of data we collect may also be considered consumer health data. Data we collect can fall under the following specific categories of consumer health data:
- Directly from you, for example, when you create an account, enter your contact information, and fill out a questionnaire.
- Indirectly from you, through your mobile device and web browser when accessing our website or app.
- From our partners, for example, we may receive certain Engagement Data from our analytics Service Providers.
Purpose and Use of Your Consumer Health Data
We may use your consumer health data in the following ways:
- Connecting you with therapy services
- Facilitating tools for you and your Therapist
- Communicating with you
- Monitoring and improving therapy quality
- Personalizing your web or app experience
- Helping us understand how you use our services, how we can improve our products and services to make them more effective and convenient, and offer you new features
- Complying with laws
- Protecting your safety and the safety of others
- Send opportunities, promotions, news, updates and reminders about our services and your account
- Monitor and protect the security of the Platform
Sharing of Consumer Health Data
We may share your consumer health data for the purposes listed above. We share data with our Service Providers in order for us to operate the Platform and to perform necessary website and application functions. Additionally, provided you opt in, we may Process and share some data with Third Parties for advertising purposes. Please see Section 2 of our Privacy Policy for more information about data sharing.
Consumer Health Data Privacy Rights
If you are covered by the MHMDA, the NHDPA, or other applicable consumer health privacy law, then you may have certain rights with respect to consumer health data, including rights to access, request erasure, or withdraw consent relating to such data, subject to certain exceptions. Please see the following sections of our Privacy Policy for information on how to exercise these rights.
- Access: see here (“Requesting a copy of my data”).
- Erasure: see here (“Requesting Data Erasure”).
- To withdraw consent to cookies used for advertising, see our opt-out instructions page.
- You may also reach out to us at DPO@betterhelp.com.