How Long Until I’m Matched With A Regain Therapist?

Medically reviewed by Majesty Purvis, LCMHC
Updated November 4th, 2025 by Regain Editorial Team

Key takeaways

  • To get started with Regain, you’ll be asked to fill out a brief questionnaire about your needs and preferences.
  • After that, 90% of users are matched in as little as 48 hours, though it may take longer depending on therapist availability.

After signing up for therapy through Regain, most users are matched with a therapist within 48 hours. The matching process may take as little as a few hours or up to a few days, depending on therapist availability. You are matched with a therapist based on your preferences and therapy objectives, which you can express in the initial questionnaire. While it is a priority to provide you and your partner with a match that suits both of you, if a therapist just isn’t the right fit for any reason, you can request to switch therapists at any time. 

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After I sign up, how long until I’m matched with a Regain therapist?

Making the decision to start therapy often takes courage. In some cases, this may be especially true when it comes to seeking therapy as a couple. After deciding to seek help, having to wait an extended period of time before actually starting therapy can be frustrating, but with Regain, most people are matched with a specialist in marriage and family therapy in 48 hours.

Average matching time with Regain 

With Regain, there tends to be very little waiting. After you complete the sign-up process, you will be matched with a licensed therapist in as little as a few hours or up to a few days, depending on therapist availability. On average, about 90% of Regain users are matched with a therapist within 48 hours.

Once you are matched with a therapist, you can begin having live video and phone sessions and messaging your therapist via in-app messaging.

How long until I’m matched with a Regain therapist vs. an in-person therapist? Exploring the benefits of online therapy

The average wait time for an in-person therapist can be several weeks or even months. Recent estimates suggest that among the psychologists who keep waitlists, the average wait times for new patients were three months or longer

Given that research has demonstrated the effectiveness of online couples therapy, seeking therapy online may be a useful option for those looking for an effective form of support without such a long wait. 

How it works

1
Complete our questionnaire

Tell us about your goals and preferences so we can find a great fit.

2
Invite your partner (optional)

Start together or switch to individual support at any time.

3
Begin therapy

Message anytime and schedule live sessions when it works for you.

What is the process for matching with a therapist?

With Regain, you are matched with a therapist based on your needs, concerns, and preferences as detailed in your initial questionnaire. For the best possible match, the questionnaire asks a variety of questions on topics such as the following: 

  • Your current relationship status 
  • Your experience with therapy 
  • Your reasons for seeking therapy
  • Your preferences in a therapist 

How can I tell if a therapist is a good fit?

Having a strong relationship with your therapist can have a significant impact on therapy outcomes, but how exactly can you tell if someone is a good fit for you and your partner? 

To determine if a therapist is the right match, reflecting on the following questions may be helpful:

  • Do both you and your partner feel comfortable expressing your thoughts, feelings, and perspectives? 
  • Do both you and your partner feel heard and respected by your therapist during therapy sessions? 
  • Do both you and your partner appreciate your therapist’s approach to your concerns? Do you both have confidence that this approach could work for you? 

What can I do if my current therapist isn’t the right fit? 

A major benefit of online therapy platforms like Regain and BetterHelp—which is Regain’s parent company, focused on individual therapy for various mental health concerns—is the ability to switch therapists at any time, for no extra cost. 

Switching therapists through Regain

In some cases and for various reasons, a therapist just isn’t the right fit. In traditional therapy, switching therapists can be a complex, confusing, and time-consuming process. However, with Regain, switching is simple: you can simply request to be matched with a different Regain therapist at any time. 

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Considering other support options

Beyond therapist fit, there can also be some situations in which online couples counseling through Regain or other online therapy companies may not be the right option as a whole. In the following situations, Regain may not be the right fit: 

  • If you are in an urgent crisis or emergency situation, such as in a physically abusive relationship
  • If you are required to undergo therapy by a court order or by any other authority

If you or a loved one is experiencing abuse, contact the Domestic Violence Hotline at 1-800-799-SAFE (7233). Support is available 24/7.

Getty/Renata Angerami
Match with a therapist who suits your needs as a couple

Takeaway

After you sign up for relationship therapy or marriage counseling with Regain, you can be matched with a therapist in just a few hours or a few days, depending on therapist availability. In general, the majority of Regain users are matched with a therapist within 48 hours of signing up. Take the first step toward finding compassionate online therapy services and reach out to Regain today. 

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